Privacy Policy

1. Information We Collect

We collect information that you provide directly to us:

• Account Information: Name, email address, password
• Store Information: Store name, products, pricing, inventory
• Customer Data: Conversations between customers and your AI assistant (on your behalf)
• Payment Information: Processed securely by Paddle, not stored by us
• Usage Data: How you interact with the Service, features used, message counts

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve AiStorez
• Process your subscription payments via Paddle
• Train and improve our AI models (anonymized data only)
• Communicate with you about updates, security alerts, and support
• Analyze usage patterns to optimize performance
• Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal data. We may share information in the following circumstances:

• Service Providers: Paddle for payment processing, Appwrite for database hosting
• Legal Requirements: If required by law or to protect rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize sharing

4. Your Customers' Data

As a store owner, you are responsible for your customers' data. AiStorez acts as a data processor on your behalf. Customer conversations are stored to provide the Service and are not shared with third parties. You must have proper consent from your customers to collect and process their data.

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your account data as long as your account is active. Upon termination, we will delete or anonymize your data within 30 days, except where retention is required for legal purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at privacy@aistorez.com

8. Children's Privacy

AiStorez is not intended for children under 13. We do not knowingly collect personal information from children under 13.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service.

11. Contact Us

If you have questions about this Privacy Policy, please contact:

Email: privacy@aistorez.com